Policies

Shipping + Terms

SHIPPING

DOMESTIC: You are in the U.S., we’ll ship to you via a USPS tracking code, which is issued when you order online via our website, powered by Shopify. If you click on a design and you DO NOT SEE a “Sold out” (under the GPay button), your chosen design is in stock and ready to ship. If you see the “Sold out,” feel free to email us (Nicole (at) NicoleKidd (dot) com), as it could be temporary, and we might just have ordered the key components to reinstate inventory. We will notify you of status, and can quickly generate a website update so that you can order online. 

Our Nicole Kidd creations are shipped either in a Nicole Kidd-branded jewelry box or via a branded earring card, securely bubble-wrapped via a bubble wrap envelope to safeguard your purchase/gift. If you like, we can even include a personal message, just leave your wishes in the NOTES section (post clicking Check-Out & having clicked thru to Continue to Shipping). If you are buying to gift a friend, you can modify shipping address from your billing address tied to your credit card or chosen form of mobile payment.

Orders placed Monday through Friday (excluding holidays) with Standard Shipping Method will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via United Parcel Service (UPS). Shipping windows are estimates and delivery dates cannot always be guaranteed. ALL SHIPPING CHARGES ARE NON-REFUNDABLE. Btw, shipping within the two Alameda (California) postal codes is free and delivery often happens same day unless it's peak holiday shopping season. 😄

INTERNATIONAL orders are shipped using FedEx International Priority and are fully insured by us. If you are interested in an international shipment, please contact us BEFORE ordering at Nicole (at) NicoleKidd (dot) com. Unfortunately, the buyer is responsible for any customs fees, duties, or taxes for the import. For example, we used international USPS tracking to Germany recently, while the recipient did not have pay for any customs, the shipping cost an additional $15 and took four weeks.;-( 

CUSTOM DESIGNS

You want to send a most personal message to your gift recipient by designing something unique for her or him? We are thrilled. You can take design inspiration from our site, and if you provide a drilled gemstone you’d like to incorporate into an existing or new design, no problem. For custom work that involves designing and producing an entirely new design, I require a $100.00 origination fee in addition to the cost of materials. 

To request a custom design, contact us at Nicole (at) NicoleKidd (dot) com. 

Note: Custom jewelry creations, involving metals, gemstones, and labor, are by definition designed for a specific patron. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. We will send you a visual of envisioned design to confirm prior to execution. Full payment upon receipt of custom work will confirm your complete satisfaction with our design.

REPAIRS

As every artisan designer, I take pride in the craftsmanship that goes into my artisan jewelry creations. If for some reason your Nicole Kidd jewelry purchase breaks, we are happy to repair it for the cost of shipping. If you are losing key components, and we can replace them, we will charge you for materials and labor involved. You can always email an image of the broken item to Nicole (at) NicoleKidd (dot) com and we will promptly offer an estimate.

GIFT CARDS

Not sure what to gift, but you know that your recipient will love a Nicole Kidd design?! Check out our online gift cards ($25-$500) (https://nicolekidd.com/collections/gift-cards-1) Gift cards are delivered by email and contain instructions to redeem them at checkout. Or we can send you a printed gift certificate for your recipient to redeem for in-person shopping. Our gift cards have no additional processing fees and never expire. Gift certificate will be collected upon purchase for the specified amount. 

REFUND POLICY

Online purchases:

Jewelry may be returned for a full refund if it is returned within 10 days of the date the jewelry was shipped, providing that the jewelry is returned with all the original packaging materials. Returns need to be accompanied by original documentation to be honored. All jewelry must be in new condition, without having been re-sized or altered in any way. Nicole Kidd will refund the purchase price of jewelry plus applicable tax and original shipping cost when returned within the time and manner specified above. Refunds shall be made in the same form of payment the original purchase was made. For example, the refund will be credited back to the purchasing credit card, or wire transfer, etc.

In person purchases:

Returns will be accepted for up to 10 days from the date of sale for an exchange or credit.

A receipt is required for all returns. 

JEWELRY CARE

Our artisan jewelry creations are mostly made of gold-filled, silver and oxidized silver, which can be gently cleaned with mild soap (scent-free), warm water and a soft brush. Lay cleaned items on a cotton dish cloth, dry thoroughly, and lightly polish with a soft, clean cotton cloth. ✨

For 24K plated and 14k gold vermeil jewelry, and jewelry made from other materials, only use a soft, clean cloth with a gentle wiping motion to remove body oils. 

We strongly suggest removing your jewelry when handling potentially splashing chemicals (+ paints), or applying cosmetics (hair spray and perfume), or frolicking in chlorinated water or sauna, or anything that isn't safe for your skin. Take off jewelry when pieces are at risk for rough handling (e.g. moving furniture and rough housing with the kids 😃) or striking hard surfaces; this applies esp. to one-of-kind elongated gemstones used for our earrings- best to put on your long agate statement earring while on carpet. Make sure you also use plastic nuts to secure the French ear wires (I usually add them to your purchase), as we don't want you to lose your favorite new earrings!

Particular care is encouraged for softer gemstones like pearls, opals, emeralds, and other semi-precious stones. When in doubt, temporarily remove your jewelry…just in case!

Jewelry Storage: Not long ago, I saw this write-up, and I thought I share, as I use hanging storage and acrylic cases for current favs;-) - Preserve your gemstone purchases and metal beauties without losing sight of them. For example, I put single gemstone pendants in an individual window (of hanging storage) so they won't scratch by laying atop of each other. Moreover, most of us get ready in the bathroom, but, I would suggest to NOT hang your jewelry there, as moist shower air and open windows contribute to oxidation, changing metal appearance.